Shipping policy

Thank you for choosing to shop with us. We are dedicated to providing a smooth, reliable, and efficient delivery experience across Pakistan.

Shipping Coverage

We currently offer shipping services across all major cities and regions within Pakistan.

Shipping Method

All orders are shipped using our Pakistan Shipping service, ensuring a dependable and secure delivery process.

Shipping Charges

A flat shipping fee of PKR 200 is applied to all orders. We are pleased to offer Free Shipping on orders above PKR 5,000, allowing you to enjoy added value on your purchases.

Order Processing Time

All orders are processed within 1–2 business days after confirmation. Orders are not processed on weekends or public holidays.

Estimated Delivery Time

Once shipped, your order is expected to arrive within 7 to 14 business days, depending on your location within Pakistan.

Order Tracking

For your convenience, all orders include tracking. Once your order is dispatched, you will receive a tracking number via email, allowing you to monitor your shipment in real-time.

Delivery Support

Our logistics partners strive to ensure timely deliveries. However, delays may occasionally occur due to factors such as high demand, weather conditions, or public holidays.

Address Accuracy

Customers are responsible for providing accurate shipping details. We are not liable for delays or failed deliveries resulting from incorrect or incomplete address information.

Lost or Undelivered Packages

If your package is marked as delivered but you have not received it, we recommend contacting the courier service directly. We will also assist you in resolving the issue wherever possible.

Customer Support

Your satisfaction is important to us. If you have any questions regarding your order or shipping, feel free to contact us at: support.petramart@gmail.com