FAQ

Welcome to PetraMart Support. Below you will find answers to the most common questions. Our team is committed to providing a smooth, reliable, and transparent shopping experience across Pakistan.

1. How long does delivery take?

Orders are typically delivered within 7–14 business days, depending on your location within Pakistan.

2. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery (COD) on all orders across Pakistan for your convenience and trust.

3. How can I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS, which you can use to track your shipment easily.

4. What is your return policy?

We offer a 7-day return policy. Items must be unused, in original packaging, and in the same condition as received to qualify for a return.

5. Can I cancel my order?

Orders can be cancelled shortly after placement. Once an order is processed or shipped, cancellation is not possible.

6. How do I contact customer support?

Our support team is available at: support@petramart.store
We respond within 24–48 hours.

7. Are your products carefully selected?

Yes. Every product at PetraMart is carefully curated from trusted suppliers to ensure quality, reliability, and customer satisfaction.

Yes. Every product at PetraMart is carefully curated from trusted suppliers to ensure quality, reliability, and customer satisfaction.